All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
You can contact us at +381 61 19 89 366 on weekdays from 9 AM to 5 PM and on Saturdays from 10 AM to 3 PM. You can also reach us through our official social media channels or via our website in the contact section.
Products purchased from us are quickly and securely delivered to your address by courier services (delivery in Serbia takes 24-48 hours, while for the rest of the world it takes 2-10 business days). DIG guarantees delivery for every product for which the delivery date has been previously confirmed. Our dedicated logistics team works hard to ensure that each shipment is safe and arrives on time. We have improved our delivery processes to provide you with the best experience. We efficiently track the journey of each product from our warehouse to your doorstep.
Depending on the laws of the customer’s country, additional costs such as taxes, customs duties, or other charges may apply upon delivery. These costs are not included in the product price and are the responsibility of the customer. We recommend checking your country’s regulations before placing an order.
In the event that the buyer does not collect the package or the package is returned to the seller for any reason, the buyer will not be eligible for a refund. This policy is in place as our company incurs significant costs due to unclaimed packages, which often exceed the value of the goods themselves.
We kindly ask all customers to ensure they are available to receive their orders to avoid any inconvenience.
Sometimes local postal services may hold packages longer, mainly due to additional security checks that delay delivery. Also, please account for longer delivery times during the holiday season, when postal services take longer to deliver packages.
Your order will be shipped via DHL or local postal service, with an estimated delivery time of 5 to 10 business days. Please note that delivery times may vary, and we cannot be held responsible for any delays beyond our control.